New listings and pre-orders go live on our website at designated times that are announced on our Instagram @musclemommyclub.

In-stock items will be available for purchase on the website. Pre-orders are only open within a specific time window. 

Any purchase rules and requirements on certain pin designs will be listed in our Instagram posts, Instagram stories and in the product description. i.e. Limit 1 per Household. If there are none listed, you are free to purchase at-will.

If the specific design you are looking for is sold out or not available to purchase at that time, the listing will state 'Sold Out'. Our Enamel Pins are Limited Edition and the size run is listed per design.

We highly recommend using any express checkout options: Shop Pay, Apple Pay, Meta Pay, and Google Pay.

You must set up your account in order to use these methods. Expedited checkout options allow you to automatically fill out your shipping and payment information without manually inputting the details during checkout. Make sure your information is correct and ready before a release. You are now ready for an accelerated checkout experience in our store.

Note: Apple Pay only works using the Safari browser.

Please refer to our shipping policy for more details.

All sales are final. No refunds/cancelations will be accepted under any circumstance and is subject to discretion.

Please refer to our returns and exchanges policy for more details.

Please refer to our grading policy for more details.

Limited Edition pins will not be restocked unless designs are remade in another variant.

Pre-orders are Limited Edition and will not be restocked upon sell out. Limited Edition number is determined on the number of pins ordered once the pre-order closes.

A pre-order is paying and placing an order for a product that is not yet in-stock, but will be produced in a certain time frame and then sent out to the customer once production has been quality checked and finalized.

Placing a pre-order guarantees you the design available at that time. There will be a few extras available for sale after pre-orders have all been shipped, but the risk of the item selling out increases.

All of our pre-orders are Limited Edition and will not be restocked upon sell out.

Limited Edition number is determined on the number of pins ordered once the pre-order closes or determined before the Pre-Order is posted.

Pins will take anywhere on average between 8-12 months to complete. There are a lot of details that go into production to ensure high quality, and sometimes delays may occur.

By placing an order, you agree to the production times. Do not place a pre-order for a product if the wait times are not preferred.

Please take note of this before placing your preorder! 

Follow us @musclemommyclub on Instagram.

Click on our Instagram story highlights of your pre-ordered pin collection (i.e. Muscle Mommy, PLAYCAT, etc.) to see the production process.

Yes.

Any amount of pins left over from pre-orders will be listed for sale in about 2-5+ weeks after the majority of pre-orders have been delivered to their final destination, but the risk of the item selling out increases.

If you missed a pre-order, we encourage you to wait until we drop the extra enamel pins to make a purchase versus paying aftermarket/re-sale prices.

Announcements for the sale of any extra enamel pins from pre-orders will have a designated Instagram post and Instagram story countdown saved in our Instagram story highlights.

Follow us @musclemommyclub on Instagram.

Be sure to turn on your notifications for our Instagram posts by clicking the bell in the upper right hand corner of our Instagram page and watch our Instagram stories for announcements on in-hand drops and pre-orders.

Countdown timers for pin drops are saved in our Instagram story highlights. Click and save the timers on your Instagram account to remind yourself when our next drop will be.

If you do not see a designated Instagram post and Instagram story countdown, an official drop date and time has not yet been set.

We receive many messages via Instagram and can not respond to all of them. Please use the contact form to submit your inquiry to our customer care team.

Contact our customer care team using this form.